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How to return your items

You can return your items (provided that you haven’t worn them), within 14 days from the delivery  and you can either have a swap, a size change, a credit that you can use on our website to get other items for the same value or simply get refunded. The shipping cost return is on you. If you want us to take care of the return, we can do it. Below the cost of the service (this cost is going to be taken from your refund).

1 - email us at ordini@gigole-store.com pointing out the Order Number, the items you want to change and if you’re going to post the parcel by yourself or want us to arrange the return;
2 - pack everything and write our address on the box;
3 - post it by yourself using the courier/postal service you like or arrange the pick-up following the instruction we’ll send you via email.

This is the address where to post your returns:
Gigolè - reparto resi
via D'antona 1, 60033
Chiaravalle AN
phone: +39 071948950

Return costs

We can arrange the pick-up of your return using the couriers we work with. You just print the pre-paid label, put it on the parcel and book a pick-up with the courier. Depending on the Country you live in, it might be necessary to print an invoice.
The cost of the service is going to be taken from your refund (I.e. if you paid 100 € and the service costs 25 € your refund is going to be 75 €
The final cost will be quoted at approval of the return by email and will be based on the following table:

Alternatively, you can post the items using the courier/Postal Service you like (or return them in person at our shop) sending them to this address:
Gigolè - reparto resi - via D'antona 1, 60033 Chiaravalle AN Phone +39 071948950
In this case the cost to return the items is entirely on you and won’t be refunded.
On top of that GIGOLE-STORE.COM won’t be held responsible for losses, damages due to non proper packing, delay on the return delivery.

How to Prepare your Return

Pack the items carefully with their boxes, labels using the same box in which you got them. If this isn’t possible just use a neutral, reasonably sturdy box to ensure the goods a safe journey (so to speak). If the items get damaged we couldn’t accept your return, sorry.

Check that every items is in the same conditions as when you get it, please.

Check that all the labels are spot-on and still on the item.

Every item can be tried on just to check the size. You can’t wear it nor wash it (if you are thinking to return it, of course!).

Shoes should be tried on a clean surface and returned with their original box. The original box is part of the item and can’t be used as a return box itself (I.e. you’ve got to put the shoes inside their box and their box inside another box).

Defective Items

In case of a defective item email us at ordini@gigole-store.com. We kindly ask you to provide us with as much information as possible about the defect you are experiencing and to send us photos. Our team will review your request and provide a solution to the problem as soon as possible.

Refunds

Once we get the return, we’ll check that all the points aforementioned had been followed properly: if everything’s ok, we’re going to refund you using the same way you paid for the goods (i.e. Credit Card), shipping cost excluded.
The reimbursement usually takes place after a few days. Processing times may vary depending on the payment method and bank.
If you paid cash on delivery, the refund is going to be by Bank Transfer. Alternatively you can get a credit instead of a refund, credit of the same value of the item/items you returned. This credit doesn’t expire.
If the order was paid by cash on delivery (contrassegno), the refund will be by bank transfer minus the cash on delivery fee (contrassegno) applied at the purchase.
If the order was paid by Paypal, at the moment of the refund will be kept the Paypal fee that Paypal takes from the payment.

We're an actual shop with real, friendly Earthlings who are working there so – if you happen to have any doubts or something – just pick up the receiver and type the magic number:

+39 071 948950

We're ready to answer any question and sweep off (so to speak) any doubt you might have. You can get in touch via email or find bits on info at our shop

Measurements in cm are usually indicated in the description field.
If not and you need to know, just drop us a line, we'll take them and get back to you asap!

Contact Us!

For orders higher than 50€ in Italy the shipping cost is on us (we pick up the tab, so to speak)!

We post with GLS in Italy and DHL for the rest of the World (for some Countries, like Russia, we use EMS though).

If you place and pay your order within 12:00 A.M. (unless something crops up), your parcel is going to be posted the same day.
Couriers pick up parcels from Monday to Friday: orders placed during the weekend are prepared the very next Monday.

Occhio D'anatra SRL can ask new clients to have their order posted to their billing address.
All the orders of items available are prepared and posted the day of the order or the next day, provided that the payment went down well and the items are actually available (availability are accurate but we always double check). 
Occhio D'anatra SRL might delay the shipment for reasons of force majeure.

As a rule of thumb everything you see in our website is available (you can see sizes, colours and so on).
We're putting a lot of care into keeping gigole-store.com availabilities up to date.
If something isn't available we'll get in touch pronto.
Last but not least, not everything we sell is online so, if you have any kind of request, just drop us a line and we'll get in touch asap!